FAQ

Frequently Asked Questions

1. What materials are your mugs made from?

Our mugs are crafted from premium ceramic, ensuring durability and a high-quality finish. Each mug is designed to be microwave and dishwasher-safe for your convenience.

2. How do I care for my ceramic mug?

Our ceramic mugs are both microwave and dishwasher-safe. For the best care, avoid sudden temperature changes, and handle with care to prevent chips and cracks.

3. What is the capacity of your mugs?

Each mug in our collection holds 11 ounces, perfect for your favorite coffee, tea or hot chocolate.

4. Are your designs printed or hand-painted?

Our designs are applied using high-quality printing techniques that ensure vibrant colors and long-lasting images. Each mug is designed to withstand daily use while retaining its beautiful artwork.

5. Can I customize a mug with my own design?

Currently, we offer a curated selection of designs. Customization options may be available in the future. Stay tuned for updates or subscribe to our newsletter for the latest news and promos.

6. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. In case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the contact form and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

7. How long will it take to receive my order?

Orders are typically delivered within: 3 - 8 business days for United States and within: 10 - 30 business days for the rest of the world.

8. I have additional questions. How can I contact customer service?

If you have any questions or need assistance, please contact our customer service team using the contact form. We will get back to you in less than 24 hours.